Terms and Conditions

User agreement between the user (User, you) and WAY TO HARAM (we). Please read these terms and conditions of use (Terms and Conditions) before using WAY TO HARAM website (Site) and making any booking. You sanction the Terms and Conditions when you visit the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not draw on the Site in any way or make a booking. Each and every one alliance regarding customer service or your booking should be sent to WAY TO HARAM or to info@waytoharam.co.uk.

1. Your Contract and Agreement

• A booking means any order for products or services you make on our Site which is received by us and we offer you. Receipt will be made by WAY TO HARAM (and a contract concluded) when we have received complete payment from you and sent a verification email (from either WAY TO HARAM or the relevant Travel Agent).
• All travel products and services featured on the Site are subject to accessibility. WAY TO HARAM offers lots of diverse products and the explicit terms and conditions relating to your booking depend on whether you book a Flight or other particular Package, hotels, holiday lodges, or a combination of products.
• WAY TO HARAM is acting as negotiator for third-party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers, and others (Travel Supplier). When you make a booking via the Site, and your chosen travel product or service is accessible, the contract will be between the Travel Supplier and you. WAY TO HARAM is not a party to the contractual relationship.
• Other Products are those separate products – e.g. flights and hotels purchased and paid for at dissimilar times, and holidays packaged by another supplier. When you make a booking via the Site, and your preferred travel product or service is accessible, the contract will be between the Travel Supplier and you. WAY TO HARAM is not a party to the contractual relationship.

• Travel Suppliers: WAY TO HARAM acts as disclosed Agent for third-party suppliers, and for the use of these terms and conditions, tour operators, hotels, hotel chains, hotel aggregators, insurance and car suppliers, plus all airlines, shall be incorporated in the term Travel Supplier. In these cases, your contract is between you and the Travel Supplier, and any queries or concerns relating to the product should be addressed to them. You will find the name, address, and contact details for most suppliers at the bottom of the info segment for each product and in any verification e-mail we or the Travel Supplier send you. WAY TO HARAM does not presume any liability for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the aptness or quality of travel products and services featured on the Site.
• Travel Supplier Conditions: The following applies to all products or services booked via our Site: The Travel Supplier’s terms and conditions (including airlines’ terms and conditions of carriage) will apply in addition to those set out here. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

Flights Booking Terms & Conditions:

• In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, economy restricted tickets are normally non-changeable and non-refundable.
• Flights must be used in the order set out in your itinerary – e.g. a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.
• Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights.
• Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
• In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While WAY TO HARAM, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.
• We strongly recommend (particularly if you are flying economy class) that you check in early if you have particular seat requests. WAY TO HARAM has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.
• WAY TO HARAM is not responsible for the costs of any transfers between airports or terminals that you may incur.
• Direct (Flight): Flights that must keep the same flight number throughout, though it may stop for a change of aircraft.
• Nonstop (Flight): Flights that travel directly from the departure airport to the final destination without stopping for connections or layovers.

Your Financial Protection (ATOL):

• When you buy an ATOL protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate listing what is financially protected and who to contact if things go wrong.
• If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment under the ATOL scheme, and you agree to assign any related claims to those Trustees.

2. Delivery of Your Booking

• E-tickets: Airlines have individual rules and regulations with regard to e-ticketing. WAY TO HARAM cannot be held answerable for disobedience with these rules.
• Ticket Delivery: WAY TO HARAM relies on the information you provide. We use Royal Mail 1st Class Delivery of Tickets. If you do not receive your tickets within 7 working days of your booking confirmation email, please contact us within 48 hours so we can cover the costs to reissue. If you contact us outside 48 hours, you will be responsible for any costs.
• Please note that WAY TO HARAM does not deliver paper tickets outside the UK.

3. Cancellations or Modifications Terms

• Your ability to cancel or modify a booked travel product or service will depend on the definite Travel Supplier’s or hotel’s terms and conditions.
• For flight bookings, you can cancel or modify your booking by contacting the WAY TO HARAM Support Team or emailing info@waytoharam.co.uk.
• General Guidelines:
  • Deposits for flights and Hajj/Umrah packages will be totally non-refundable.
  • WAY TO HARAM won’t be responsible for any refunds if you want to cancel your trip.
  • Passports will be sent to the Saudi Embassy for Visas. In case you don’t get your visa for any reason, WAY TO HARAM will not be liable, as visas are issued by the Saudi Embassy, not us.
  • Visa costs might change at the time of booking, and any difference must be topped up by the customer.
  • In case of visa rejection, refunds will only be issued according to supplier policies. Under no circumstances is WAY TO HARAM responsible for giving a 100% refund.
  • Make sure you reach the airport at least 3 hours before departure for international flights.
  • Normal check-in time is 14:00 hrs and check-out time is 12:00 noon.

4. Visa Processing & Requirements

• Requirements:
  • Passport must be valid for at least 6 months from the date of travel.
  • Passport must have two (02) facing blank pages.
  • Non-digital (handwritten) passports will not be accepted.
  • For EC (non-British) passport holders, residency proof in the UK is required.
  • Meningitis vaccination certificates.
• Prices: WAY TO HARAM reserves the right to change package prices at any time due to adjustments by airlines, government taxes, or Saudi suppliers.

5. Payment Conditions

• Full payment for all Flight Packages is required at the time of booking.
• WAY TO HARAM is an IATA Ticketing Agent – your tickets will be sent within 24 hours of payment acceptance.
• Major debit and credit cards are accepted. Random security checks may be carried out to minimize credit card fraud.

6. Passports, Visas and Health Terms

It is your responsibility to check your tickets, passport validity (at least 6 months), visas, and health/vaccination requirements before traveling. We strongly recommend taking out comprehensive travel insurance.

7. Force Majeure

WAY TO HARAM shall not be held liable for any failure towards the booking arising out of force majeure events, including wars, natural disasters, political instability, lockdowns, or Covid-19 regulations affecting travel.